Are you using the dashboard?
You must submit a criminal check using the standard “start check” button. This will allow the applicant to upload the required information and documentation. Please note, you must have reviewed the physical copies of the documents they have supplied us with this is inline with the Disclosure and Barring Services ID Checking Guidelines.
Alternatively, you can access the applicant's form and upload the approved documents on their behalf. See here on how to access their form.
Thinking of integrating with Onfido or are you already integrated?
Please see our API documentation on how to submit criminal checks and the information we require to process a criminal check.