Are you integrating with our API?
Please visit our API documentation for further information and examples
You can get more help and examples on Facial Similarity Checks in our Developers Hub
Are you using the dashboard?
You can request a Facial Check using the dashboard, accompanied by an Identity Document Check - we’d need a document with a face to compare the selfie too.
Just start a Standard Check on your dashboard and select both the Identity Document Check and Facial Check. The Standard Check will ask the applicant to fill in a form and provide a copy of their document and an image of a selfie.
Once they have completed their form, their checks can be processed by Onfido.
You cannot submit Facial Checks via the ‘Start Express Check’ button. This should only be used if the client will be providing all information and documents on behalf of an applicant. Images of selfies cannot be included.