Are you using the dashboard?
If you would like to start processing an Identity Document Check, you can start a check using your dashboard. Just click “start check” or “start express check” on your dashboard and follow the instructions. You will need the applicant’s name.
- Start Check: Applicant's name and email address will need to be provided by the client. The copy of the identity document will be requested from the applicant by email.
- Start Express Check: Applicant’s name and the identity document will need to be uploaded by the client.
Are you integrated with our API?
If you are integrated with our API, you can call an Identity Document Check on a user. The user will be asked to upload an identity document on your chosen platform. To reduce failed results, we require:
- Colour image
- Clear image
- Image with no glare
- Full image of ID document
To increase the completion rates, we only allow users to submit supported documents. When submitting their identity document, users on the Android and iOS SDKs are prompted to choose from a list of supported documents according to their country.
User drop-out can be reduced with the glare detection feature. Strong light shining on an identity document causes glare which may obscure essential information. This may make the document difficult to verify. The glare detection feature, available in the iOS SDK, notifies users that their photo contains glare as soon as they take it. The user is then instantly prompted to take another photo.