My check came back negative, can I have a refund? Admin User Updated February 22, 2018 17:19 Follow We do not offer refunds for completed but failed checks. Related articles Will you charge me a monthly fee? What are my payment options? How does the billing on my dashboard account work? How often do you charge me? How does Onfido charge for checks? How do I pay? Comments 0 comments Please sign in to leave a comment.