My check came back negative, can I have a refund? Admin User Updated February 22, 2018 17:19 Follow We do not offer refunds for completed but failed checks. Related articles How does the billing on my dashboard account work? How often do you charge me? How does Onfido charge for checks? How do I pay? How safe is it to pay by card? How do I start using the platform? Comments 0 comments Please sign in to leave a comment.