My check came back negative, can I have a refund? Admin User Updated February 22, 2018 17:19 Follow We do not offer refunds for completed but failed checks. Related articles How does the billing on my dashboard account work? How often do you charge me? Will you charge me a monthly fee? How do I pay? How does Onfido charge for checks? How safe is it to pay by card? Comments 0 comments Please sign in to leave a comment.